Assistance AI: Automated Customer Support That Learns Your Business

Capture more leads. Book more appointments. Engage customers 24/7.

Never miss a call, even after hours.

Get an always-on AI voice and messaging assistant that engages customers, captures leads, and books appointments instantly across phone, web chat, SMS, Facebook, Instagram, WhatsApp, and email.

Watch the demo
How it works 
What is Assistance AI?

Assistance AI is an always-on voice and messaging assistant that captures leads, customer availability, answers questions, and answers your phone — hands-free.

Over the first 30 days, we fine-tune behavior and build custom capabilities to book appointments or pull real-time inventory data through our internal booking system or other external systems using open and accessible APIs.

Drive ROI in Days

Unlock the power of AI for customer engagement.

Respond faster, engage better and build meaningful relationships that help grow your business.

Young man standing behind a wooden fence in a rural backyard, holding a tablet, with trees and a cloudy sky in the background.

We’ll automate your client’s front desk and simplify their lead capture.

Includes start-to-finish setup service handled by our team of experts.

Branded and personalized to fit your business.

Meet Assistance AI

Screenshot of a digital communication platform with multiple chat and call interfaces, including messages from a caller named Lucía Fernández, a response from a receptionist, and a help chat window.

Book more appointments and engage customers instantly 24/7 with AI voice and chat. Expand AI chat & voice capabilities with any API and never miss a lead with multichannel communication.

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Plan Features

  • Phone calls, website chatbot conversations, texts, WhatsApp messages, emails, inbound direct messages from Facebook and Instagram Business accounts so you never miss a lead

  • Enables an AI Assistant to pre-quality appointments, answer questions, and collect lead info even after business hours

  • Send a text when a call is missed to help recover lost sales opportunities

  • See all customer conversations in one inbox, including phone, SMS, chat, WhatsApp, Facebook, Instagram, and email

  • Use the CRM to tag, assign, and comment on conversations so your team can follow up quickly and work together

  • AI can reply in multiple languages with fast, consistent answers to build trust with every lead

  • Keep full history of every conversation so your team always has the context they need

  • No technical work required from your team. Once you’ve finished the onboarding process (access, authorizations, and services details) your business will continuously be optimized on a monthly basis to ensure you stay competitive regardless of tech advancements

How Assistance AI Works

  • Automated Customer Service Solutions

    Assistance AI works by instantly integrating with your existing knowledge base, documentation, and help centers. Unlike traditional chatbots that require weeks of manual programming, our AI perceives your unique business data to provide accurate, context-aware responses immediately.

  • Customizable AI Assistant

    During configuration, the system sets up a perception-decision-action loop tailored to your workflows. This stage ensures the AI doesn't just "chat" but executes high-value tasks—like processing order status or answering complex technical queries—using your brand's specific voice.

  • AI Performance Tracking

    Assistance AI doesn't stay static; it continuously analyzes conversation patterns to identify "knowledge gaps." It then suggests new content or updates, ensuring your automated support evolves alongside your customers' needs and keeps your conversion rates robust.

  • ROI and 24/7 Customer Engagement

    The end result is a system that handles high inquiry volumes with instant, 24/7 availability, drastically reducing operational costs. By automating routine inquiries, your human agents can focus on high-stakes problem solving, giving your business a measurable competitive edge.

  • Future-Proof Technology Stack

    By partnering with DOSOJO, you never have to worry about your tech becoming obsolete. We manage the complex backend connections to the latest Large Language Models (LLMs), ensuring your business is always powered by the fastest, most intelligent reasoning engines on the market.

Process & Requirements

What to Expect After You Sign Up

01
Fulfillment Form

Once you place your order, you’ll be prompted to complete a detailed fulfillment form.

02
Onboarding Call

Next, you’ll schedule an onboarding call with one of our setup specialists.

If you're a U.S.-based business, we’ll also collect the required legal information to begin your SMS registration.

03
Software Setup

After onboarding, our team gets to work setting up your AI Assistant.

We’ll brand and install the web chat widget on your site, configure a customized greeting, and embed a lead capture form that automatically syncs with your CRM.

We’ll also activate voice capabilities, missed-call text backs, and SMS messaging to make sure no leads slip through the cracks.

04
Domain Connection

Domain registration prevents spam; we can use our default domain if preferred.

We’ll create a two-email lead nurturing campaign to promote and convert incoming leads.

05
Training Call

Once the setup is complete—typically within two business days—we’ll walk you through your new system in a live training session.

You’ll learn how to view incoming leads, manage conversations through Inbox, and assign tasks to your team so you can start converting leads right away.

06
30 Day Check-in

30 days after your setup is complete, we’ll reconnect for a call based on reviewed conversation and performance data.

Contact us
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AI Automation for Businesses That Refuse to Miss a Customer

You and your team can focus on service fulfillment while AI handles customer engagement, lead capture and conversion.

  • Our AI chatbot responds instantly to website visitors and messaging inquiries, answers common questions about your services, captures lead information, and guides customers toward booking or contacting your business. It ensures potential customers receive immediate assistance, even outside of business hours.

  • The AI receptionist answers incoming calls, texts, and social messages, collects customer details, books appointments, and sends missed-call text responses automatically. It works 24/7 to make sure no opportunity is lost when you’re busy, unavailable, or closed.

  • Together, the chatbot and AI receptionist create a fully automated communication system for your business. Customer inquiries are answered, leads are captured, and appointments are booked without manual effort — saving time, reducing missed opportunities, and allowing you to focus on running your business.

We help you.

So you can help them.

Watch the demo to see how Assistance AI can improve your workflow.

What’s Included

  1. AI Web Chat

  2. Appointment Booking & Lead Capture via Chat

  3. AI WhatsApp Messaging

  4. Custom Capability Editor

  5. AI SMS Messaging with Local Number (US and Canada)

  6. Missed Call Text-Back

  7. AI Responses to SMS Campaigns

  8. Answer Phone Calls with AI Voice Capabilities **

  9. Appointment Booking & Lead Capture via Phone Calls

  10. Customizable AI Voice

** Enjoy up to 300 minutes of 10 minute calls per month. Unlimited calling bonus until Jan 2026.

FAQs

Set-Up

  • This service includes full setup and installation of your AI Assistant, including branded web chat, a lead capture form, SMS and voice capabilities, CRM pipeline integration, and automation of missed call responses.

    It also includes onboarding, a live training session, and a 30-day performance check-in.

  • Once your onboarding call is complete and we have everything we need, your AI Assistant will be fully set up and ready to use within 4 business days.

  • Yes. We require backend access to your website in order to embed the web chat widget and lead capture form. This ensures the AI Assistant can capture and route leads effectively.

  • No, you need a Business Instagram account or a Facebook Page.

Assistance AI Details

  • Assistance AI uses advanced chat and voice AI to answer customer questions instantly, drawing from custom knowledge about your business, such as hours, services, and FAQs, so responses are fast, accurate, and personalized.

  • Yes! Your Assistance AI supports multilingual conversations and is trained to understand a variety of accents, helping you connect with a broader audience effectively.

  • Web chat can be installed on any website where you can add a custom code to the element of the site. A WordPress plugin is also provided, to make it easy to install on a WordPress website.

  • The AI chatbot thanks users for their questions, records them for a business person to follow up, and tries to get a name and phone number, so you get new customers. The contact will be added to the CRM in Business App, and the conversation will show in Inbox, ready for your team to follow up. The AI-powered web chat is intelligent enough to answer basic questions about your business, such as location, operating hours and offerings based on your Google or website business profile. You are also able to upload more information to expand its knowledge. Add FAQs, pricing details, more context on the products and services your business does and does not offer, and even instructions on how to book appointments so that the web chat widget can converse with visitors to the website and answer more of their questions automatically – saving your business time, while capturing leads.

  • Yes. The AI Assistant can answer common questions using information from your website and business profile. We’ll also add custom FAQs, service details, and specific instructions as needed during setup to help it represent your brand accurately.

  • You’ll receive real-time notifications via email, SMS, and directly through the CRM. Each new lead is automatically added to your opportunity pipeline, and your team is notified with a task and reminder follow-ups.

  • Yes, if you use a compatible scheduling tool like BookMeNow. The AI Assistant can either book appointments directly through the chat or send a link to your booking page, depending on your setup.

    If you do not use compatible software, pre-qualifying leads with information on client/customer availability will be available to see in your CRM so that your in-house receptionist or manager can book appointments for after-hour leads into your system.

    Some API functions can be implemented if you absolutely require custom integration at an additional, reasonably competitive fee.

SMS/Text Messaging

  • Currently, businesses located in the United States and Canada can use SMS messaging. Businesses located in other countries can use web chat, email, Facebook chat or Instagram chat.

  • When using Assistance AI for the first time, the business will be automatically assigned an SMS number. The app will attempt to get a local number, based on the business profile address. If no local numbers are available, a number from a neighbouring area in your country will be assigned.

  • Sometimes, no local numbers are available. In such cases, it is possible to get an 800-number assigned to the business. Please contact support for assistance with this.

  • New messages automatically appear live in the app for any user that has our client portal open, page-reloading not required. You can also receive an instant notification email when a new message comes in, or a daily digest email.

  • A2P (Application-to-Person) registration is required for U.S.-based businesses that want to use SMS messaging. During onboarding, we’ll collect the necessary legal business information to complete the registration process on your behalf.